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Free Shipping Across Pakistan On Orders Above PKR 2499

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FREQUENTLY ASKED QUESTIONS (FAQs)

FAQs

 

General information

Do you have an outlet/store?

Haute Stop is an online-only store. More information, please visit Our Story.

Do you charge sales tax on any item?

Yes, all prices on our website are inclusive of taxes levied by our sellers.

How do I unsubscribe from your mailing/newsletter list?

You can unsubscribe from our mailing list at any time by sending your request to [email protected]. Our Customer Service representative will have your request fulfilled.

 

Account sign-up and login

How do I create an account?

Creating an account is quick and simple. Click here to sign up as a new customer.

I forgot my password. How do I login to my account?

Don’t worry! You can reset your password in a few simple steps:

  1. Visit the login page
  2. Click on ‘Forgot your password?’
  3. Enter your registered email address
  4. For user authentication, enter the CAPTCHA characters appearing in the box below the entry fields
  5. Click on the ‘Reset my password’ button
  6. A password email will be delivered to your registered email address with further instructions.

If you have not received a password reset email, please contact us for support.

Do I need an account to place an order?

Creating an account is optional but highly recommended as it will allow you to:

  • Check your order status
  • View your order history
  • Save your shipping and billing addresses

However, you can also place an order as a guest (no sign-in required).

 

Order placement & tracking

How do I place an order?

For step-wise guidance on how to place an order, please click here.

How do I know if my order has been confirmed?

Once your order is placed, a success notification will appear in your web browser. Furthermore, an order confirmation email will be sent to your registered email address. Every order is also re-confirmed by our customer service representative over phone to your registered phone number.

If you do not receive an order confirmation email, please contact us.

How do I check my order status? (Link account sign-in page)

You can check your order status at any time by logging into your account.                   

How do I track my order once it is shipped?

Our logistics partner, CallCourier, will send an SMS with a unique consignment number to your registered mobile number when your parcel is shipped. The consignment number will help you track your parcel at any time on CallCourier's website linked here.

What can cause my order to be delayed?

Your order can be delayed due to any of the following reasons:

  • Incomplete or incorrect address and/or phone number.
  • Your registered phone number is unreachable at the time of order confirmation.
  • Your registered phone number is unreachable at the time of delivery.
  • Unforeseen circumstances e.g. unfavourable weather conditions, general strike, public holidays, etc.

 

Shipping & payment information

What are your shipping charges?

A flat shipping rate of PKR 199 is charged on every order delivered across Pakistan.

Do you ship internationally?

Currently, we ship within Pakistan only. We plan to ship internationally in the near future.

Can I change my shipping address after my order has been placed?

You can contact us within 2 days of order placement to change your shipping address. However, this applies only if you have ordered a made-to-order item.

Can I request for a delivery time?

Yes, you can request for a specific delivery time/date on [email protected] if it is over and above the duration specified at the time of order confirmation.

What are your accepted payment methods?

Our accepted payment methods are:

  • Cash on delivery
  • Debit/credit card
  • Bank transfer for orders above PKR 10,000 excluding shipping charges

For more information, please visit the ‘Payments’ section of our Orders, Shipping & Payments policy.

Can I pay with multiple debit/credit cards?

Yes, you can use any valid debit/credit card to pay for each order.

 

Returns, exchanges & refunds

I want to return my purchase. What do I do?

To request for a return, you can contact us within 7 working days of receiving the product. For more information, please view our Returns & Refunds policy.

Can I exchange my order?

For information on exchanges, please click on our Returns & Refunds policy.

How do I request for a refund?

For information on refunds, please view the Refunds section of our Returns & Refunds policy.

 

Product information

How do I know my shoe size?

Each shoe item’s size chart is available on the product’s page. To know your size in a particular product, simply view the size chart in the product’s image gallery on the product page.

The item I want is out of stock. What do I do now?

Only in-stock items are visible on our website.  

Alternatively, we can suggest similar items to you (if available) for which you can send us your request with a product image through:

Do you take orders for made-to-order products?

Yes, we take orders for made-to-order shoes in standard sizes mentioned in each brand’s size chart.

 

For further inquiries, please contact us. We look forward to hearing from you!