Placing an order
All orders are placed with an order number sent to your registered email address. It is useful to note your order number for future reference.
Confirming an order
An order confirmation email is sent to your registered email address once your order is confirmed. If you have not received an order confirmation email, please contact us for support.
All orders are processed once confirmed. The processing duration depends on the nature of the product ordered.
|Nature of product||Processing duration*|
|Ready-to-ship||2-5 working days|
|Made-to-order||14-18 working days|
*The time taken from order confirmation to delivery.
You can inquire about your order status at any time by contacting us.
Cancelling an order
An order can be cancelled within 1 working day of order confirmation.
Shipping duration and charges
All orders are delivered across Pakistan within 2-5 working days of the shipping date.
A fixed shipping rate is charged on every order at checkout unless the order qualifies for a free shipping offer.
Tracking a parcel
Once your order is shipped, our logistics partner sends a unique consignment number via SMS to your registered mobile number to help you track your order. To track your shipped parcel, please contact us for support with your consignment number.
Missing or lost parcel
If your parcel is missing or lost during delivery, please contact us for support. The item will be eligible for a replacement or refund, whichever applies.
Once an order is shipped, Haute Stop is not responsible for any delays in deliveries associated with unfavourable weather conditions, unscheduled public holidays or other incidents beyond internal control. In such instances, please contact the courier company in possession of your parcel.
Cash on Delivery (COD)
Cash on Delivery is an acceptable payment method across Pakistan for all orders worth less than PKR 10,000.
All orders can be paid for via debit/credit card at checkout.
For all international orders, debit/credit card is the sole acceptable payment method.
For all debit/credit card payments, the total bill inclusive of shipping charges is payable in full at checkout.
For orders above PKR 10,000 with Cash on Delivery as a chosen payment method, a 100% advance payment via debit/credit card is required to confirm the order.
For more information, please contact us.