The following conditions apply for an item to be considered returnable:
- The product must be unused, unworn, unwashed and without any flaws. Clothing and shoes can be tried on to see if they fit and will still be considered unworn.
- The product must be sealed with the original price tag intact.
- If an item is defective, damaged, incorrect or incomplete at the time of delivery, please contact us with a return request within 7 working days of delivery. Our Customer Service team shall have the item replaced within the timeline stated by the seller.
- A purchase is non-refundable and non-returnable in case of personal like or dislike for a product.
- Customer must bear the return shipping charges for all exchanges.
- Order under promotion "Haute Delivery" is not eligible for returns or exchange.
An item deemed returnable will be collected by our logistics partner from your registered shipping address.
The selected items listed below are non-returnable:
|Clothing||All custom-made items|
|Shoes & Bags||Women’s intimate apparel and men’s innerwear|
|Beauty||Beauty items, except for hair removal and electronic items|
|Lifestyle||All custom-made lifestyle items are non-returnable|
|Discounted items||Any discounted item, once purchased, is non-returnable.|
Refunds for items/partial orders
Partial orders are refund-eligible items purchased along with other items in a single order
Damaged, missing or lost items paid for by debit/credit card are eligible for full refunds of the amounts paid for them
Refunds for orders
If an entire order is eligible for a refund, shipping charges are refunded along with the full amount paid for the order.
The return parcel should include the original pacakge material indicating the Parcel Consignment Details (CN Number & Customer Name and Customer Number)
Requesting for a refund
A refund can be requested by emailing a request along with your order details to [email protected].
Processing a refund
For any purchase deemed refundable, the refund process is initiated within 2 working days of submitting the refund request.
Mode of refund
All refunds are made through vouchers and sent to the registered email address within 7 days of processing the refund request.
For more information, please contact us.