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Returns & Refunds

Returns

Local Orders 

  • The following conditions apply for an item to be considered returnable:
  1. The product must be unused, unworn, unwashed and without any flaws. Clothing and shoes can be tried on to see if they fit and will still be considered unworn.
         ii. The product must be sealed with the original price tag intact.
          iii. If an item is defective, damaged, incorrect or incomplete at the time of delivery, please contact us with a return request within  working days of delivery. Our Customer Service team shall assist you further.
          iv. A purchase is non-refundable and non-returnable in case of personal like or dislike for a product.
  • If an item is deemed returnable against a return request, it will be collected by our logistics partner from your registered shipping address.
  • The selected items listed below are non-returnable:

Category

Non-Returnable/non-exchangeable items

Clothing

Made-to-order (customised and standardised) items, women's intimate apparel and men's innerwear cannot be returned

Shoes & Bags

Made-to-order (customised and standardised) items cannot be returned

Beauty

All items in this category, except for hair removal and other electronic items, cannot be returned

Jewellery

All items in this category, once worn, cannot be returned

Lifestyle

Custom-made items cannot be returned

Discounted items

Any and all discounted items, once purchased, are non-returnable.

 

International Orders

  • The following conditions apply for an item to be considered returnable:
  1. The product must be unused, unworn, unwashed and without any flaws. Clothing and shoes can be tried on to see if they fit and will still be considered unworn.
         ii. The product must be sealed with the original price tag intact.
          iii. If an item is defective, damaged, incorrect or incomplete at the time of delivery, please contact us with a return request within  working days of delivery. Our Customer Service team shall assist you further.
          iv. A purchase is non-refundable and non-returnable in case of personal like or dislike for a product.
  • If an item is deemed returnable against a return request, it will be collected by our logistics partner from your registered shipping address.
  • The selected items listed below are non-returnable:

Category

Non-Returnable/non-exchangeable items

Clothing

Made-to-order (customised and standardised) items, women's intimate apparel and men's innerwear cannot be returned

Shoes & Bags

Made-to-order (customised and standardised) items cannot be returned

Beauty

All items in this category, except for hair removal and other electronic items, cannot be returned

Jewellery

All items in this category, once worn, cannot be returned

Lifestyle

Custom-made items cannot be returned

Discounted items

Any and all discounted items, once purchased, are non-returnable.

Refunds 

  • All refunds requests for debit/credit payments will be initiated within 2 working days of order cancellation. 
  • All refunds for local customers are made through cross cheque sent to the registered billing address within 7 working days of the refund initiation date.
  • For all international orders, the currency exchange rate applied at the time of purchase will be applied to the total refund amount.
  • Shipping charges are refunded along with the full amount paid for a returned product. 
  • Discounted items, once purchased, are non-returnable and non-refundable.

For more information, please contact us.