The following conditions apply for an item to be considered returnable:
- The product must be unused, unworn, unwashed and without any flaws. Clothing and shoes can be tried on to see if they fit and will still be considered unworn.
- The product must be sealed with the original price tag intact.
- If an item is defective, damaged, incorrect or incomplete at the time of delivery, please contact us with a return request within 7 working days of delivery. Our Customer Service team shall have the item replaced within the timeline stated by the seller.
- A purchase is non-refundable and non-returnable in case of personal like or dislike for a product.
An item deemed returnable will be collected by our logistics partner from your registered shipping address.
The selected items listed below are non-returnable:
|Clothing||All custom-made items|
|Shoes & Bags||Women’s intimate apparel and men’s innerwear|
|Beauty||Beauty items, except for hair removal and electronic items|
|Lifestyle||All custom-made lifestyle items are non-returnable|
|Discounted items||Any discounted item, once purchased, is non-returnable.|
Refunds for items/partial orders
Partial orders are refund-eligible items purchased along with other items in a single order
Damaged, missing or lost items paid for by debit/credit card are eligible for full refunds of the amounts paid for them
Refunds for orders
If an entire order is eligible for a refund, shipping charges are refunded along with the full amount paid for the order.
Requesting for a refund
A refund can be requested by emailing a request along with your bank details to [email protected].
Processing a refund
For any purchase deemed refundable, the refund process is initiated within 2 working days of submitting the refund request.
Mode of refund
All refunds are made by cross cheque and delivered to the registered billing address within 7 working days of receiving the refund request.
For more information, please contact us.