Haute.pk (“Haute”, “we”, “us”, or “our”) is committed to delivering your order accurately, safely, and within a reasonable timeframe. This Shipping Policy explains how we process, dispatch, and deliver orders placed on Haute.pk.

By placing an order with Haute.pk, you acknowledge that you have read and understood this Shipping Policy.

1. Legal Framework

Haute.pk operates in Pakistan, and this Shipping Policy is drafted with reference to the Punjab Consumer Protection Act, 2005 (PCPA), which governs the rights and interests of consumers in Punjab, including protections against defective goods, faulty services, and unfair trade practices.

Where a customer’s delivery address falls in another province, the corresponding provincial consumer protection legislation (such as the Sindh Consumer Protection Act, 2014, the Islamabad Consumer Protection Act, 1995, the Balochistan Consumer Protection Act, 2003, or the Khyber Pakhtunkhwa Consumer Protection Act, 1997) may also apply to that transaction.

This policy also operates alongside our Privacy Policy and applicable provisions of the Electronic Transactions Ordinance, 2002 and the Prevention of Electronic Crimes Act, 2016, where relevant to order verification and communication.

2. Order Processing

Orders are typically processed within 1–2 business days of confirmation.

Order processing includes:

• Verifying order and payment details
• Preparing and packaging products
• Handing over the order to our courier partner

Orders placed on weekends or public holidays will be processed on the next working day.

For Cash on Delivery orders, processing begins only after the order has been verified in accordance with our Privacy Policy.

3. Delivery Partners

Haute.pk ships orders through the following courier partner(s): [e.g., TCS, Leopards Courier, PostEx, M&P, Trax, BlueEx — name the actual couriers you use].

We select courier partners based on reliability, coverage, and delivery timelines. Haute.pk is not responsible for delays caused directly by the courier once the order has been handed over, though we will assist in resolving any delivery issues where reasonably possible.

4. Delivery Timeframes

Estimated delivery timeframes are as follows:

• Major cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, etc.): 2–3 business days
• Other cities and towns: 3–5 business days
• Remote or rural areas: 5–8 business days

These timeframes are estimates and not guarantees. Actual delivery times may vary due to courier delays, weather conditions, public holidays, high-demand periods (such as sales or seasonal campaigns), or incomplete/incorrect address information.

5. Shipping Charges

Shipping charges, where applicable, are calculated and displayed at checkout based on your delivery location and order value.

• Orders above PKR [e.g., 3,000–5,000] may qualify for free shipping.
• Orders below this threshold will incur a standard shipping charge of PKR [e.g., 150–250].

Any applicable shipping charges are non-refundable once an order has been dispatched, except where a refund is otherwise due under our Refund/Exchange Policy.

6. Areas We Ship To

Haute.pk currently ships to locations within Pakistan serviced by our courier partners, across Punjab, Sindh, Khyber Pakhtunkhwa, Balochistan, Islamabad Capital Territory, Azad Jammu & Kashmir, and Gilgit-Baltistan, subject to courier coverage.

Some remote areas may not be serviceable by our courier partners. If your delivery address falls outside our serviceable area, we will contact you to arrange an alternative solution or cancel the order with a full refund where payment has already been made.

Haute.pk does not currently ship internationally unless explicitly stated otherwise at checkout.

7. Order Tracking

Once your order has been dispatched, you will receive a tracking number and/or tracking link via email, SMS, and/or WhatsApp.

You may use this tracking information to monitor the status of your delivery directly through the courier partner’s tracking system. For Cash on Delivery orders, we may also send delivery updates via WhatsApp Business, as described in our Privacy Policy.

8. Delivery Attempts

Our courier partners will typically make 2–3 delivery attempts to the address provided at checkout, consistent with standard courier practice in Pakistan.

If delivery cannot be completed after multiple attempts due to customer unavailability, an incorrect address, or refusal to accept the order, the order may be returned to Haute.pk. In such cases:

• Cash on Delivery orders may be cancelled, and any restocking or return shipping charges may apply.
• Prepaid orders may be reshipped once additional shipping charges (if any) are settled, or refunded in accordance with our Refund/Exchange Policy.

9. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including area, landmark, and correct contact number.

Haute.pk is not responsible for delayed or failed delivery resulting from incomplete, incorrect, or outdated address information provided at checkout. Address changes after an order has been dispatched may not always be possible.

10. Order Verification and Cash on Delivery

Cash on Delivery remains a widely used payment method across Pakistani e-commerce, and Haute.pk may contact you by phone, SMS, or WhatsApp to confirm the order before dispatch, in line with our Privacy Policy. Orders that cannot be verified may be delayed or cancelled to reduce fraudulent and fake-order risk, consistent with standard COD fraud-prevention practice.

Customers should never share payment PINs, OTPs, or banking credentials with couriers, Haute.pk staff, or anyone claiming to represent Haute.pk during delivery or verification.

11. Damaged, Lost, or Missing Parcels

If your order arrives damaged, is lost in transit, or does not arrive within a reasonable extended timeframe beyond the estimated delivery window, please contact us within 48 hours of the expected delivery date with your order number and, where applicable, photos of the damaged parcel or product.

We will investigate the matter with our courier partner and, where appropriate, arrange a replacement, refund, or other resolution in accordance with our Refund/Exchange Policy. This is consistent with a consumer’s right under the Punjab Consumer Protection Act, 2005 to a remedy for defective or damaged goods.

12. Delays Beyond Our Control

Haute.pk is not liable for delivery delays caused by events beyond our reasonable control, including but not limited to:

• Natural disasters or extreme weather
• Strikes or transport disruptions
• Government restrictions, curfews, or security-related closures
• Courier network disruptions
• Public holidays or high-volume sale periods (e.g., Eid, 14th August, year-end sales)

We will make reasonable efforts to communicate any known significant delays to affected customers.

13. Order Cancellations Prior to Dispatch

You may request cancellation of an order before it has been dispatched by contacting us at [Insert Official Email/Contact]. Once an order has been handed over to the courier, it can no longer be cancelled and will instead be subject to our Refund/Exchange Policy upon delivery.

14. Changes to This Shipping Policy

Haute.pk may update this Shipping Policy from time to time to reflect changes in our courier partnerships, delivery capabilities, pricing, or applicable regulations. The updated policy will be published on this page with a revised effective date.

15. Contact Us

If you have questions about an order’s shipping status or this Shipping Policy, please contact us:

Haute.pk
Pakistan

Email: haute1.pk@gmail.com
Phone / WhatsApp: +92-301-2546-333

Important Legal Notice

This Shipping Policy is intended to establish Haute.pk’s delivery practices and provide transparency regarding order fulfilment. It is drafted with reference to the Punjab Consumer Protection Act, 2005, and, where applicable, corresponding consumer protection legislation of other Pakistani provinces and territories.

This document does not constitute legal advice and should be reviewed and approved by a Pakistani lawyer familiar with consumer protection, e-commerce, and courier/logistics-related liability before publication.