Effective Date: August 27, 2026

Please read these Terms & Conditions (“Terms”) carefully before using Haute.pk (“Haute”, “we”, “us”, or “our”). These Terms govern your access to and use of our website, and your purchase of any product through Haute.pk.

By accessing or using Haute.pk, placing an order, creating an account, or otherwise interacting with our services, you agree to be bound by these Terms. If you do not agree, please do not use this website.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you and Haute.pk. Your continued use of Haute.pk following any update to these Terms constitutes your acceptance of the revised Terms, to the extent permitted by applicable Pakistani law.

These Terms should be read together with our Privacy Policy, Shipping Policy, and Returns, Exchange & Refund Policy, each of which forms part of your agreement with us.

2. Eligibility

By using Haute.pk, you confirm that you are at least 18 years of age, or are using the website under the supervision of a parent or legal guardian. Haute.pk does not knowingly offer products for purchase directly to minors. See our Privacy Policy for further information regarding children’s data.

You further confirm that any information you provide during registration or checkout is accurate, current, and complete.

3. Account Registration

If you create an account with Haute.pk, you are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized use of your account

Haute.pk reserves the right to suspend or terminate any account at its discretion, including where we reasonably suspect fraudulent activity, misuse of the website, or a breach of these Terms.

4. Products and Descriptions

We make reasonable efforts to ensure product descriptions, images, pricing, and availability displayed on Haute.pk are accurate. However:

• Fragrance perception, colour, and packaging may vary slightly from images shown, due to display settings, batch variation, or photography limitations.
• We do not warrant that product descriptions or other content on the website are error-free, complete, or current.
• We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice, including after an order has been submitted.

All products listed on Haute.pk are, to the best of our knowledge, genuine and authentic, sourced through our standard supply arrangements.

5. Pricing and Availability

• All prices on Haute.pk are listed in Pakistani Rupees (PKR) and are inclusive/exclusive of applicable taxes as indicated at checkout.
• We reserve the right to change prices at any time without prior notice, though changes will not affect orders already confirmed.
• We reserve the right to limit quantities, refuse orders, or cancel orders at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability. Where an order is cancelled after payment has been made, a full refund will be issued.

6. Orders and Payment

Placing an order through Haute.pk constitutes an offer to purchase, which we may accept or decline. An order is confirmed only once you receive order confirmation from us.

Payments may be made through Cash on Delivery or through third-party payment gateways, banks, or financial institutions as made available at checkout. Further detail on payment handling is set out in our Privacy Policy.

Haute.pk reserves the right to refuse or cancel any order where payment cannot be verified, where fraud is suspected, or where an order verification call/message (as described in our Shipping Policy) cannot be completed.

7. Shipping and Delivery

Shipping timelines, courier partners, delivery areas, and related terms are governed by our Shipping Policy, which forms part of these Terms.

8. Returns, Exchanges, and Refunds

Eligibility for returns, exchanges, and refunds is governed by our Returns, Exchange & Refund Policy, which forms part of these Terms.

9. Intellectual Property

All content on Haute.pk — including but not limited to the Haute name and logo, product photography, product descriptions, website design, graphics, and text — is the property of Haute.pk or its licensors and is protected by applicable Pakistani and international intellectual property laws.

You may not reproduce, copy, distribute, republish, or create derivative works from any content on Haute.pk without our prior written consent. Limited use for personal, non-commercial browsing and shopping purposes is permitted.

10. Prohibited Use

You agree not to use Haute.pk to:

• Violate any applicable Pakistani law, including the Electronic Transactions Ordinance, 2002 and the Prevention of Electronic Crimes Act, 2016
• Submit false, fraudulent, or misleading information, including for the purpose of placing fraudulent Cash on Delivery orders
• Attempt to gain unauthorized access to our systems, accounts, or data
• Interfere with or disrupt the operation of the website
• Upload or transmit viruses, malicious code, or harmful content
• Scrape, copy, or extract content from the website for commercial use without authorization
• Impersonate Haute.pk, our staff, or any other person

We reserve the right to restrict or terminate access to the website for any user who violates these Terms.

11. User-Generated Content

Where Haute.pk permits reviews, feedback, or other content submissions, you grant Haute.pk a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content for purposes related to our business, including marketing.

You agree not to submit content that is unlawful, defamatory, obscene, or infringes the rights of any third party. We reserve the right to remove any submitted content at our discretion.

12. Third-Party Links and Services

Haute.pk may contain links to or integrate with third-party services, including payment gateways, courier partners, WhatsApp Business, Meta Pixel, and Google Analytics/Ads, as described in our Privacy Policy. We are not responsible for the content, practices, or policies of third-party services.

13. Limitation of Liability

To the maximum extent permitted by applicable Pakistani law:

• Haute.pk shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchase of products, including loss of profits, data, or goodwill.
• Haute.pk’s total liability for any claim arising from your use of the website or a product purchase shall not exceed the amount paid by you for the relevant order.
• Haute.pk does not guarantee that the website will be uninterrupted, error-free, or free of viruses or harmful components, though we take reasonable steps to maintain security as described in our Privacy Policy.

Nothing in these Terms is intended to exclude or limit any right or remedy available to you as a consumer under the Punjab Consumer Protection Act, 2005 or other applicable Pakistani consumer protection legislation that cannot lawfully be excluded.

14. Indemnity

You agree to indemnify and hold Haute.pk, its officers, employees, and affiliates harmless from any claim, loss, liability, or expense (including reasonable legal fees) arising from your breach of these Terms or misuse of the website.

15. Force Majeure

Haute.pk shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, strikes, courier network disruptions, government restrictions, internet or power outages, or other events described in our Shipping Policy.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Pakistan, including the Electronic Transactions Ordinance, 2002, the Prevention of Electronic Crimes Act, 2016, and the Punjab Consumer Protection Act, 2005, as applicable.

Subject to applicable consumer protection law, any dispute arising out of or relating to these Terms or your use of Haute.pk shall be subject to the exclusive jurisdiction of the competent courts of Lahore, Punjab, Pakistan.

17. Dispute Resolution

We encourage customers to first contact us directly at [Insert Official Email/Contact] to resolve any concern or dispute informally. Where a dispute cannot be resolved informally, it may be pursued through the applicable Consumer Court or civil court in Punjab, or through any other forum available under applicable Pakistani law.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Returns, Exchange & Refund Policy, constitute the entire agreement between you and Haute.pk regarding your use of the website and purchase of products, superseding any prior agreements or understandings.

20. Changes to These Terms

Haute.pk may revise these Terms at any time to reflect changes in our services, business practices, or applicable Pakistani law. The updated Terms will be published on this page with a revised effective date. Continued use of Haute.pk after an update constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

21. Contact Us

If you have questions about these Terms, please contact us:

Haute.pk
Pakistan

Email: haute1.pk@gmail.com
Phone / WhatsApp: +92-301-2546-333

Important Legal Notice

These Terms & Conditions are drafted with reference to the Electronic Transactions Ordinance, 2002, the Prevention of Electronic Crimes Act, 2016, and the Punjab Consumer Protection Act, 2005. They do not constitute legal advice and should be reviewed and approved by a Pakistani lawyer familiar with e-commerce, contract, and consumer protection law before publication — particularly the limitation of liability, governing law, and jurisdiction clauses, which carry the most legal weight on this page.